Logic Care Support
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Request SupportTechnology Support You Can Count On HOW WE HELP
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered. Our goal is to provide reliable support that allows you to focus on your priorities without the hassle of technical interruptions. Trust us to keep your technology running smoothly so you can always stay productive and connected.
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered. Our goal is to provide reliable support that allows you to focus on your priorities without the hassle of technical interruptions. Trust us to keep your technology running smoothly so you can always stay productive and connected.
Experience Our Benefits WHAT LOGIC CARE CAN DO FOR YOU
REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
CUSTOMER PORTAL
Conveniently monitor your Logic Care subscription, view contract terms, and manage payment methods from our easy-to-use web portal.
24/7 SUPPORT COVERAGE
We’re available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.
What Can We Monitor?
Network: Switches, Access Points, and Routers.
Control System Processors, touch panels, room video controllers, RF Gateways, shades, shade controllers, and smart lighting controllers.
Power: monitoring power, individual outlet control, system reboots, individual device reboots, end user rebooting.
Surveillance Systems: Cameras, POE devices, Network Video Controllers.
Sources: Dish Network, Direct TV, Apple TV, Roku, Music Servers, Sonos, and Comcast sources.
Video and Audio Devices: Audio-Video Switchers, MOIP and NVX, Projectors. TV’s, Amplifiers with LAN, Surround Receivers, and DSP Devices.
Other IP Devices: Network attached drives and other control devices (Ring Door Bells, Google Nest).
Network: Switches, Access Points, and Routers.
Control System Processors, touch panels, room video controllers, RF Gateways, shades, shade controllers, and smart lighting controllers.
Power: monitoring power, individual outlet control, system reboots, individual device reboots, end user rebooting.
Surveillance Systems: Cameras, POE devices, Network Video Controllers.
Sources: Dish Network, Direct TV, Apple TV, Roku, Music Servers, Sonos, and Comcast sources.
Video and Audio Devices: Audio-Video Switchers, MOIP and NVX, Projectors. TV’s, Amplifiers with LAN, Surround Receivers, and DSP Devices.
Other IP Devices: Network attached drives and other control devices (Ring Door Bells, Google Nest).
What Can’t We Monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Logic Care for Residential
Logic Care for Commercial
Choose Your Monthly Logic Care Subscription
| Service Plans | Remote Support Plan | Custom Plan |
|---|---|---|
| Cost Per Month | 199/Month | Call/Reach Out for quote |
| Proactive Monitoring and Remote Repair – We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. | ✓ | ✓ |
| Reactive Remote Repair – Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call. | ✓ | ✓ |
| 24/7 Email, Text and Chat Support – We’re available to communicate with you in whichever manner best fits your lifestyle. | ✓ | ✓ |
| App Control – You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. | ✓ | ✓ |
| Discounted Service Call Rates – In the unlikely event that a service call must be scheduled, you’ll receive 10% off labor rates and “Front of Line” next day service. | ✓ | ✓ |
| Software and Firmware Updates – Network, control system, and lighting/shading control devices including Wi-Fi devices will be updated frequently to the latest software version. | ✓ | |
| Pre-Scheduled On-Site Technician Site Visits – Includes equipment, air-filter, rack, and projector cleaning. | ✓ |